11th Grade Show Cultural And Social Sensitivity Lesson Plan Example

Topic: Hospitality employees can show social and cultural sensitivity

Objectives & Outcomes

  • Hospitality employees will be able to demonstrate cultural and social sensitivity in interactions with customers, coworkers, and community members.


  • Handouts with examples of cultural and social differences (e.g. etiquette, traditions, customs, etc.)
  • Video or live demonstration of culturally sensitive interactions


  • Have students complete a task or assignment that requires them to interact with others (e.g. play a game, collaborate on a project, etc.). During the interaction, have students pay attention to the way others are behaving and how they are treating each other.
  • After the interaction, have students reflect on their experiences and discuss what they observed. Did everyone behave in a respectful and considerate way? Did anyone behave in a disrespectful or inconsiderate way? Why do you think that happened?

Direct Instruction

  • Introduce the topic of cultural and social sensitivity and explain that it is important for hospitality employees to be sensitive to the diverse backgrounds and experiences of the people they serve.
  • Discuss some common cultural and social differences that may arise in the workplace (e.g. different communication styles, attitudes towards time, etc.).
  • Outline some strategies for being sensitive to these differences, including:
  • Asking questions and listening attentively to understand the needs and preferences of the person you are serving
  • Respecting the customs and traditions of the people you are serving
  • Creating a welcoming and comfortable environment for all guests

Guided Practice

  • Divide the students into small groups and give each group a scenario where a hospitality employee is interacting with a guest from a different cultural background.
  • Have the students brainstorm ways that the employee could show cultural and social sensitivity in their interaction with the guest.
  • Have each group share their ideas with the class and discuss any strategies that can be applied in other situations.
  • Provide additional examples and guidance as needed.

Independent Practice

  • Have students choose a specific type of hospitality employee (for example, a hotel receptionist, a cruise ship staff member, or a resort concierge) and create a training module on cultural and social sensitivity for that type of employee.
  • Module should include -information on the cultural and social norms of common guest populations (ex. how to greet guests from different cultures, how to communicate effectively with guests from different cultures, etc.).
  • Have students present their training modules to their class peers.


  • Review the importance of showing cultural and social sensitivity to hospitality employees.
  • Discuss the challenges that hospitality employees may face when trying to show cultural and social sensitivity.
  • Remind students of the importance of showing cultural and social sensitivity in the workplace, and how it can positively affect the guest experience.


  • Observe students during the group discussion and presentation to assess their understanding of the topic.
  • Collect and review students' reflections on their personal experiences with showing cultural and social sensitivity in the workplace.

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